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Busser / Runner

Position Summary: Whetstone Brands is seeking Busser / Runners for several locations.  The Busser / Runner creates a welcoming environment for our guests by ensuring the dining room is clean, free from trash and debris, tables are set up properly and guests receive their orders promptly and completely.  They deliver food and drinks promptly to our guests, assist with guest questions and needs and may even take orders on occasion. This person works within a team to clear and reset tables quickly between seating. Additionally, they perform light housekeeping duties such as sweeping floors, stocking glassware and ice, and ensuring restrooms are clean, stocked and orderly.

Responsibilities Specific to Busser / Runner:

  • Review food tickets, assemble food, run guests their food with a smile.
  • Clean pagers and/or numbers and return to the bar
  • Take carry out orders and give orders to guests when they arrive.
  • Ring up retail 
  • Ring up missed items
  • Wipe down tables
  • Restock condiment station
  • Keep soda machine filled with ice and cups for water
  • Carry bus tubs to kitchen and replace with a clean one
  • Empty trash throughout the shift as needed
  • Keep restrooms stocked and clean throughout every shift.
  • Prepare dishes for washing by scraping and stacking them by type.
  • Clean spilled food and drink.
  • Complete side duties as required including restaurant set up and take down, trash duty, and miscellaneous cleaning duties and special assignment

Requirements:

  • Must be at least 16 years of age or have appropriate working papers.
  • Must be able to work flexible shifts and schedules, including weekends, holidays, and overtime.
  • Must be able to lift and carry 50 pounds.
  • Must be able to stand, walk, lift, and bend for long periods of time.
  • Must be able to demonstrate competency as outlined during training.
  • Excellent people skills and outgoing personality.
  • Passion for craft beer, entertainment, and atmosphere.
  • Team work ethic.
  • Honesty & integrity.

Maintain Company Standards:

  • Greet all guests quickly with enthusiasm and friendliness, “Welcome to Whetstone”, maintaining a friendly and upbeat attitude at all times.
  • Provide the highest level of service in accordance with our standards.
  • Greet every guest within 30 seconds of arrival if you can not assist them simply say “Someone will be right with you”
  • Develop and maintain relationships with customers, both new and regulars.
  • Ability to answer guest questions about all Whetstone Craft Beers, food, beverages, and our facilities accurately and in a friendly manner.  If you don’t know the answer don’t guess, simply say “Let me find out!”
  • Ring in all orders for carry out, retail, missed items and properly cash out guests.
  • Must have and constantly increase knowledge of Whetstone Craft Beers, food, cocktails, and wine.
  • Maintain a strong work ethic, the ability to work in a fast paced environment for prolonged periods of time.
  • Responsible for constant sanitation, organization, and proper food handling per the VT Department of Health.
  • Report to work as scheduled, in uniform, maintain a professional appearance at all times, and ready for work.
  • Properly clocking in and out for shifts.
  • Properly store all personal items in your locker, in your car, or at home.
  • Follow checklists and standard operating procedures…prepare and close work area for either opening, mid-shift, or closing.
  • Follow and maintain a safe working environment in accordance with OSHA and company standards.
  • Cleanliness is a priority…Anytime you are moving through the restaurant you are to be cleaning throughout  the duration of each shift including but not limited to taking bus tubs to the kitchen, clearing tables, wiping down tables, picking/sweeping up trash, windexing glass, maintaining restrooms, etc  
  • Stocking is also a priority…All items behind the counter, at the water station, at the condiment station, and at the bus tub and trash stations should be well stocked before, during and at the end of each shift.  Do not overstock areas should be neat and organized.
  • Attempt to solve issues, then communicate any and all issues with management big or small to ensure guest satisfaction.  
  • Say “Thank you for coming to Whetstone” as guests are leaving.
  • Answer the phone “Hello, thank you for calling Whetstone Station, this is ___________ how may I assist you.”
  • Execute any additional tasks assigned by a supervisor.

Salary and Benefits

  • Full wage plus tips (typically $20 – $30/hr)
  • Full time employees eligible for Paid Healthcare, Medical, Vision and Dental
  • 401k with employer match after 6 months
  • Paid time off (accrual, 2 weeks in year 1)
  • Flexible schedule options
  • Discounts (at all Whetstone Brands properties)